Terms of Service
These terms explain what you can expect when you order custom window coverings from Blinds & Shades Co. They apply when you request a quote, place an order, or use our website.
Who We Are
Blinds & Shades Co. makes and installs custom blinds and shades for homes and businesses across Ontario.
In these terms, “we,” “us,” and “our” refer to Blinds & Shades Co. “You” means the person or business placing the order.
Our Services
We make and install custom vertical, zebra, and roller blinds in a range of light-filtering and blackout fabrics. We also have motorized and app-controlled options.
We start by coming to your home to measure the windows. You can then choose the style, fabric, level of light control, and type of controls you want.
Once your blinds are ready, we install and adjust them so everything sits properly, then clean up before we leave. Consultations are free.
Quotes and Pricing
Our quoted price is based on the windows, products, and options you choose. Quotes are valid for [30] days unless we tell you otherwise.
If you make changes to your order, or we find during measuring or installation that a window is different from what was originally described, the price may need to change.
We’ll let you know about any price change and get your approval before moving forward.
Every blind is made specifically for your windows and your chosen style.
Custom-Made Orders
Your blinds are made specifically for your windows, so they aren’t taken from regular stock.
Once you’ve confirmed the order and we’ve started cutting the fabric or production, you can’t cancel, return, or exchange the order.
If there’s a fault with the blinds or they don’t match what you ordered, we’ll address the issue.
Measuring
If we measure your windows, we’re responsible for getting those measurements right.
If you provide the measurements yourself, you’re responsible for making sure they’re correct. Blinds made using customer-supplied measurements can’t be returned because of sizing issues.
Please also let us know whether you want an inside or outside mount. Tell us about anything that could get in the way, such as handles, cranks, trim, or other fixtures.
Colours, Fabrics and Samples
Colors and fabrics can look a little different depending on your screen, the sample, and your room lighting. We recommend looking at physical samples before placing your order.
Small differences between fabric batches are normal. With zebra and roller blinds, you may also notice slight differences in the pattern or along the edges because of the way the material is made.
Deposits and Payment
A deposit of [insert deposit, for example 50%] is required before we start a custom order.
The remaining balance is due [on installation / before delivery].
We’ll let you know which payment methods are available when you place your order.
Lead Times and Installation
Custom blinds are typically ready within [insert typical lead time] after we confirm your order.
This is an estimate, and timing may change due to supplier delays or fabric shortages.
Before installation, please make sure we can access the windows easily. You may need to move furniture or other items out of the way.
If we can’t access the property when we arrive, a re-visit fee may apply.
Motorized and App-Controlled Blinds
Motorized blinds need a power source, like batteries, a charger, or a hardwired connection.
For app-controlled blinds, you will also need a working Wi-Fi connection and a compatible phone or hub.
We’re not responsible for problems caused by your home network, wiring, or changes to third-party apps and platforms.
When we install your blinds, we’ll show you how to use and set them up.
Child Safety
Cords and chains on window coverings can be dangerous for young children.
Please follow the safety instructions that come with your blinds and keep cords and chains out of their reach.
If you prefer, ask us about cordless options when choosing your blinds.
Warranty
We stand behind the work we do when measuring and installing your blinds.
Your blinds may also come with a manufacturer's warranty covering things such as the fabric, mechanisms, or motors.
We’ll explain the warranty and what it covers when you place your order.
Warranties don’t cover things like misuse, damage caused by cleaning products or moisture, sun damage beyond normal fading, changes made by someone else, or normal wear and tear.
Damage and Liability
We take care when working in your home. If something is damaged during installation, please let us know as soon as possible so we can look into it.
We can’t be responsible for problems that were already there, including crooked window frames, damaged walls, or wiring or plumbing that was hidden from view.
To the extent allowed by law, our responsibility for an order is limited to the amount you paid for that order.
Your Responsibilities
Please make sure the information you give us is accurate.
Someone who is 18 or older must be home for measuring and installation.
Please also keep pets safely out of the work area and tell us about anything else that could affect the installation.
Website Content
The information and content on our website belong to us. Please don’t copy, reproduce, or reuse it without our permission.
Governing Law
These terms are governed by the laws of Ontario and the applicable laws of Canada.
Changes
We may make changes to these terms from time to time.
The date at the top of this page shows when they were last updated.